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Contact Us! / FAQ

How do I

place an order? 

All orders can be placed online at www.onyxallurecare.com

For Wholesale orders please send an email inquiry to onyxallurecollection@gmail.com

 

 

Payment

& Shipping

All payments can be made directly on my website.

In-stock orders may take up to 7 business days to be shipped.

Wholesale and Presale orders can take up to 6 weeks. 

All orders are shipped through the United States Postal Service or UPS and all claims involving lost, damage or stolen packages must be resolved through them. Once you receive a tracking number please allow up to 5 days for your tracking to updated.  If your tracking number shows no movement after 5 days please email us at onyxallurecollection@gmail.com If there is an issue with your order you must let us know within 48 hours of delivery for the issue to be resolved. 

 

 

 

Returns

Refunds

NO RETURNS OR REFUNDS DUE TO THE NATURE OF OUR PRODUCTS!